Delete your Vequo account
Last updated: 7 September 2026. You can delete your Vequo account in the app or request help by email.
Delete it in the app
- Open Profile.
- Under ACCOUNT, choose Delete account.
- Review the warning and confirm permanent deletion.
This permanently removes your active Vequo account and unused credits. In-app deletion also removes designs and images stored by Vequo on that device where accessible. An active edit, purchase, restoration, or billing review may need to finish first. Purchases and restorations remain unavailable until deletion is resolved.
Cannot access the app?
Email hello@vequo.app with the subject “Vequo account deletion request” from an address associated with your request, and include any Vequo account or device information you still have. We may need proportionate information to verify that you control the relevant account before completing deletion.
A deletion request made through the website or email cannot directly remove files from your device. Use in-app deletion where possible. Otherwise, clear Vequo's app data or uninstall the app on each device where it was used. Device backups may retain copies.
Do not send passwords, Apple or Google credentials, store receipts containing unnecessary personal information, identity documents, or design images unless we specifically need limited information to verify the request.
We normally respond to an email deletion request within 30 days, subject to any extension permitted by applicable law.
What account deletion removes
- your active Vequo account and unused credits;
- temporary edit content and associated active records linked to your account;
- associated sign-in and purchase-management profiles, once deletion is completed; and
- when deletion is completed in the app, designs and images stored by Vequo on that device where accessible.
Deletion can take additional time or require review. Contact support if the app reports that review is required. Sign-in information can take up to 180 days to be removed from service-provider backups.
What deletion does not do
- cancel an App Store or Google Play subscription;
- erase all information immediately while deletion is pending or under review, or prevent later purchases or restorations from creating new purchase-management records;
- directly remove files from your device when deletion is requested through the website or email;
- erase records retained for transaction, fraud-prevention, safety, dispute, tax, accounting, or legal purposes;
- immediately remove safety reports, which contain no source photo, generated image, edit instructions, or direct account identifier and are retained for up to 90 days; or
- clear credit debt or renew eligibility for one-time promotional benefits.
Purchase and subscription records can be kept for up to seven years where needed for fulfilment, accounting, tax, fraud prevention, disputes, or law. Limited purchase, subscription, credit, refund, and fraud-prevention records that do not directly identify you can remain for the life of the Service to prevent repeat claims and maintain accurate credit adjustments. Direct account and store transaction identifiers are removed when no longer needed.
If you later restore or make purchases associated with the deleted account, outstanding credit debt can apply again. Limited device-related fraud-prevention information can remain for the life of the device identifier or Service. It is not used for advertising.
Information needed to complete an interrupted purchase, restoration, or deletion remains on the device until the matter is resolved. Device backups and iOS storage can retain it after reinstalling the app.
Manage your subscription separately
Deleting your account or uninstalling Vequo does not cancel a subscription. Manage or cancel it directly through Apple subscriptions or Google Play subscriptions.
Remove designs stored on your device
Your designs, edit history, and images are stored primarily on your device. In-app account deletion removes Vequo's accessible designs and images from that device, even if related deletion requests are still pending or under review.
You can also delete individual designs or images in Vequo. Images still used in designs you keep will remain. Files exported elsewhere and device backups are not removed by deleting a design or your account.
After deletion
If you continue using the app's online features after deletion, Vequo may create a new account for you.
Read more in the retention and deletion section of our Privacy Policy and the Terms of Use.
Your privacy rights and help
Depending on where you live, you may also ask to access or correct personal information, object to or restrict certain processing, withdraw consent for future processing, or make a privacy complaint. Email hello@vequo.app. We may ask for proportionate verification and will respond within the period required by applicable law.