Vequo Terms of Use

Effective date: 9 August 2026
Last updated: 17 August 2026

These Terms of Use (Terms) are a legal agreement between you and Vequo Pty Ltd (ACN 700 743 719, ABN 84 700 743 719), of 905/50 Lorimer Street, Docklands VIC 3008, Australia (Vequo, we, us, or our).

These Terms govern the Vequo mobile application, vequo.app, api.vequo.app, and related services (together, the Service). Our Privacy Policy explains how we handle personal information.

By downloading, accessing, or using the Service, creating or using a Vequo account, or making a purchase through the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and legally capable of entering a binding agreement to use the Service. Vequo is not directed to children.

If you use the Service for a business or other organisation, you confirm that you have authority to bind that organisation. In that case, you includes both you and the organisation.

2. What Vequo does

Vequo is an AI-assisted visualisation tool for editing images of indoor and outdoor spaces. It lets you express an edit using gestures and controls such as highlights, position markers, colours, textures, references, and makeover choices. The Service then uses a third-party generative AI model to produce a visual result.

Vequo is a creative visualisation service, not an architecture, engineering, construction, interior-design, safety, property-valuation, or other professional-advice service. Generated designs may be unrealistic or inaccurate. They do not establish dimensions, structural feasibility, code compliance, material availability, colour accuracy, price, or fitness for a real-world project. Obtain appropriate professional advice and independently verify a design before purchasing materials or carrying out work.

3. Your account

Device-linked accounts

Vequo normally creates a pseudonymous account linked to the app installation or device. No traditional registration is required. The account tracks credits, plan access, purchase fulfilment, and limited anti-fraud state.

Optional account recovery

You may choose to secure purchases and credits with Sign in with Apple or Google Sign-In. You are responsible for maintaining access to the chosen provider account and for activity performed through it. Do not share authentication credentials or allow another person to impersonate you.

Account deletion

You can delete the Vequo account in Profile → Delete account. Deletion permanently removes the live Vequo account and forfeits unused credits, subject to limited records retained for fraud prevention, transactions, disputes, tax, and other legal obligations as explained in the Privacy Policy. Deletion is refused while an edit is generating or a billing event, purchase intent, or restore guard remains unresolved, so let those operations settle first.

Deleting a Vequo account does not cancel a subscription, erase transaction records that Apple, Google, or Vequo must retain, or reset Vequo’s retained HMAC-keyed billing records and deleted billing account state. Once the server commits an in-app account deletion, Vequo clears its local design metadata and immediately attempts to delete all files in its managed private image storage, including while RevenueCat cleanup remains pending or requires manual review. A server or email deletion request cannot reach private files on an offline or uninstalled device, so delete through the app first where possible, or clear Vequo’s app data or uninstall it. Production deletion places the old and temporary retired RevenueCat customers into a monitored deletion job. Provider deletion can remain pending or require manual review when shared or ambiguous aliases make automatic whole-customer deletion unsafe, and a later store restore or purchase can recreate provider data. That limited pseudonymous state can retain logical product and credit/refund data, paid and ownership times, links between subscription credit schedules and billing records, billing account ID hashes, nonnegative debt, an authenticated successor billing account ID hash, and compact HMAC deletion-recovery/anti-recreation receipts, but no raw Vequo account ID, Firebase UID, RevenueCat App User ID, or raw store/RevenueCat transaction ID after terminal cleanup. It remains for the life of the Service so value cannot be granted twice, verified refunds or reversals apply once, and deletion recovery is idempotent. You must cancel subscriptions through Apple App Store or Google Play. Device backups and operating-system behaviour may retain additional copies as described in the Privacy Policy.

Deletion removes the live ledger but retains any nonnegative debt in the pseudonymous deleted billing account state. A live transfer source keeps its own historical credits and debt; only deleted-account debt may follow a successor authenticated by RevenueCat and the stores. This is not a wholesale balance transfer. Using account deletion or recreation to evade a valid refund adjustment is prohibited by section 6.

Vequo requires a pseudonymous guest account for online features. If you continue using the app after deletion, Vequo may immediately create a new guest account that is separate from the deleted account.

Website waitlist

You may ask to receive Vequo launch updates by joining the waitlist on vequo.app. Doing so records only your email address and your consent to receive those emails. You can unsubscribe at any time using the link in an email or by contacting hello@vequo.app.

Joining the waitlist does not create a Vequo account, constitute a purchase, reserve a price, plan, or subscription, guarantee priority or early access, or guarantee that Vequo will be released. Pre-registering through an app store is governed by that store’s own terms in addition to these.

4. Your content

User Content means an image, prompt, instruction, edit mark, reference, message, or other content you submit to or create with the Service.

You retain any rights you already have in your User Content. You grant Vequo a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, format, modify, and otherwise process User Content only as reasonably necessary to:

• provide the edit or other feature you requested;
• store the content locally on your device through the app;
• store it temporarily in Vequo’s private cloud storage while the requested edit is generated and delivered, as described in the Privacy Policy;
• secure, maintain, and troubleshoot the Service;
• comply with law and enforce these Terms; and
• engage service providers for those purposes.

This licence ends when the relevant content is deleted from our systems, except for temporary backups, limited retained records, and content that must be kept by law. It does not permit Vequo to use your images, prompts, or outputs to train our own AI models or to advertise Vequo.

You confirm that:

• you own User Content or have all rights, licences, permissions, and consents needed to submit and process it;
• processing it as described in these Terms and the Privacy Policy will not infringe another person’s intellectual property, privacy, publicity, confidentiality, contractual, or other rights;
• you have permission from identifiable people whose image or personal information appears in it; and
• it complies with the acceptable-use rules below.

Do not submit confidential information, government identifiers, payment-card details, health records, intimate images, or other highly sensitive personal information. Avoid submitting images of people unless their presence is necessary and you have their informed permission.

5. Generated output

Output means an image or other result generated for you by the Service.

As between you and Vequo, and to the extent permitted by applicable law, Vequo does not claim ownership of your Output and assigns to you any rights it may have in that Output. This does not give you rights in:

• content, trademarks, designs, buildings, products, artworks, or other material owned by someone else;
• the Vequo app, interface, models, tools, or branding; or
• material that the law does not protect or allow you to use.

Generative AI can produce similar or identical results for different users, and an Output may not be unique or eligible for copyright or other protection. Vequo does not promise that Output is accurate, original, non-infringing, commercially usable, or suitable for a particular purpose. You must review Output and determine whether your intended use is lawful and appropriate.

Inputs and Output may be automatically screened for safety, prohibited content, sensitive personal information, and abuse. Those checks may refuse a request. A confirmed refusal by those checks does not consume credits. If Output appears offensive, unlawful, or unsafe, use the Report action on that generated output in Vequo; do not publish or rely on it. You may also contact hello@vequo.app for further help.

You are responsible for how you use, publish, share, build from, or rely on Output. Do not represent an AI visualisation as a verified photograph, completed project, professional plan, or factual record where that would mislead someone.

6. Acceptable use

You must not use the Service to:

• break the law, facilitate harm, or violate another person’s rights;
• create or distribute child sexual abuse material, sexual content involving minors, non-consensual intimate imagery, or content that sexually exploits a person;
• harass, threaten, defame, impersonate, deceive, or unlawfully discriminate against anyone;
• create misleading content for fraud, identity theft, evidence fabrication, or deceptive commercial practices;
• submit content you do not have the right to use, including private images obtained without consent;
• develop, promote, or facilitate malware, weapons, violent wrongdoing, or other dangerous illegal activity;
• probe, scan, disrupt, overload, scrape, or circumvent the Service or its security, rate limits, credit system, purchase validation, account controls, signed storage links, or content safeguards;
• create multiple accounts, manipulate device state, automate ad viewing, replay reward callbacks, or otherwise obtain credits or promotional benefits dishonestly;
• reverse engineer, decompile, extract, copy, or attempt to discover non-public source code, prompts, models, keys, or system components, except to the limited extent applicable law expressly permits and does not allow that right to be waived;
• resell, rent, sublicense, or provide unauthorised access to the Service itself; or
• use the Service or Output in a way that violates the terms or policies of Apple, Google, Google Cloud, Unity, RevenueCat, or another provider involved in the requested feature.

We may block a request, remove access to a feature, withhold an invalid reward, or suspend an account when reasonably necessary to enforce these rules, comply with law, or protect users, Vequo, and service providers.

7. Local storage and backups

Vequo stores the design library, version graph, and image files primarily in the app’s private storage on your device. Vequo does not currently provide cloud design backup, multi-device design syncing, or recovery of local designs from your Vequo account.

You are responsible for keeping copies of images and Output that matter to you. Device loss, app deletion, clearing app data, operating-system cleanup, corruption, or an unsuccessful migration can permanently remove local designs. When you delete a design or image in Vequo, the app immediately attempts to delete each managed private image file that is not still used by another retained design. Clearing app data or uninstalling Vequo also removes its private storage, subject to device backups and operating-system behaviour.

8. Plans, subscriptions, purchases, and credits

Store billing

Digital purchases are processed by Apple App Store or Google Play, not directly by Vequo. The price, currency, billing period, trial or offer terms, tax treatment, and product details shown in the store purchase screen at the time of purchase form part of your transaction.

RevenueCat provides Vequo with purchase-validation and entitlement infrastructure. RevenueCat is not the merchant, payment processor, app store, or contracting seller for your purchase.

The store’s payment, cancellation, and refund rules apply in addition to these Terms. Nothing in these Terms limits a refund or other remedy required by applicable consumer law.

Auto-renewing subscriptions

If you buy an auto-renewing subscription:

• it renews for the billing period shown in the purchase screen unless you cancel before the store’s renewal deadline;
• the store charges your chosen payment method at the price it displays, including applicable taxes;
• you can manage or cancel it using Profile → Manage subscription or the subscription settings in Apple App Store or Google Play;
• cancellation normally takes effect at the end of the current paid period, unless the store or applicable law provides otherwise;
• deleting Vequo or deleting your Vequo account does not cancel the subscription; and
• plan features and periodic credit grants are those clearly displayed in Vequo and the store when you subscribe.

Your plan also determines which output resolutions you can choose and how many edits you can generate at the same time. Those limits are shown in the app and may change prospectively for legitimate product, capacity, or cost reasons.

Vequo’s launch subscriptions do not include a free trial, introductory or promotional period, prepaid period, or family-shared access. Vequo grants Plus/Pro access and subscription credits only when the store record is classified as a normal paid purchase owned by the purchasing customer. A trial, introductory, promotional, prepaid, or family-shared record grants neither plan access nor credits. A store-reported billing grace period may temporarily preserve access only for the underlying valid normal paid period, but it does not extend that period’s credit coverage. A store or provider subscription extension does not itself grant credits; credits resume only from a separately verified eligible paid period.

We may change future subscription prices or features for legitimate business, product, security, or legal reasons. Any price increase will be handled through the applicable store with the notice and consent required by store rules and law. You can cancel before the increase applies to a future renewal.

Credits

Credits are a limited contractual right to request eligible generation features. They are not money, stored value, cryptocurrency, property, or a gift card. Credits cannot be transferred, sold, exchanged for cash, or used outside Vequo.

The app shows the credit cost before or as part of choosing a generation resolution. Vequo deducts the applicable credits when it accepts the edit for generation. Vequo automatically returns those credits when the AI provider confirms that its safety or content checks refused the request, or when Vequo’s records establish that the failure occurred before any potentially billable provider attempt. A provider-started failure, timeout, or lost response is not automatically refunded when the provider charge or result remains uncertain. A successful edit is never charged twice. The balance shown in your account remains available until used or the account is deleted, subject to correction of duplicate, fraudulent, refunded, reversed, or mistakenly granted credits.

If you believe an edit was charged but neither delivered nor automatically refunded, contact hello@vequo.app and we will investigate and correct the balance where the record supports it.

Purchased credit packs are consumable in-app purchases. Periodic subscription credits and promotional credits may have eligibility rules shown with the offer. Subscription cancellation stops future periodic grants after entitlement ends but does not by itself cancel the store transaction or convert credits to cash.

When an account has a credit-debt amount from a verified purchase refund, every later credit grant on that account—including purchased credits, subscription credits, rewarded-ad credits, and an edit-failure return—is applied to that amount before the displayed balance increases. The displayed balance never goes below zero. If the owner has been deleted, the retained debt can be applied only when authenticated provider evidence identifies its successor; a live source’s balance does not transfer.

Rewarded-ad credits

Where available, free-plan users may choose to watch rewarded ads to earn credits. Availability, geographic eligibility, daily limits, the number of completed videos required, and reward amount are shown in the app and may change prospectively. A reward is granted only after Vequo receives and verifies the advertising provider’s completion event. Ads, fill, and verification are not guaranteed. Fraudulent, automated, duplicated, or unverified events do not earn credits.

Refunds and reversals

Request refunds through the store that processed the purchase, unless applicable law or the store directs you to Vequo. If a purchase is refunded, reversed, charged back, or found invalid, we may remove the related plan access or unspent credits. If the account has already used benefits tied to an invalid transaction, we may set off the corresponding balance or restrict further paid use, to the extent lawful.

For a verified credit-pack refund, Vequo removes the exact purchase value once from the owner at purchase time, even if delivery was delayed. For a verified subscription- period refund, Vequo recomputes the affected monthly cycles against the owner in effect at each installment due time, preserves any valid overlapping lower-tier allocation, and prevents unelapsed monthly allocations inside a refunded annual period from being granted later. If available credits are insufficient, the shortfall becomes the credit debt described above. A verified refund reversal restores only the appropriate value once, subject first to any outstanding credit debt. Vequo does not infer a refund merely because a purchase is temporarily missing from a provider response.

RevenueCat normally sends Vequo an automated refund event only for the latest subscription period. A refund involving an earlier period can require manual review and adjustment. Contact hello@vequo.app with the store and transaction details that are reasonably necessary for us to investigate; do not send your store password or unnecessary identity documents.

9. Advertising

Vequo may offer optional third-party rewarded ads. Ad content is selected and delivered by Unity LevelPlay and participating ad networks. Vequo does not endorse every advertised product or control every external landing page. Use reasonable care before interacting with an advertiser or providing it information.

Advertising identifiers and related data are handled as described in the Privacy Policy. Your decision not to allow personalised ads does not prevent Vequo from showing contextual or limited ads where lawful and available.

If a rewarded ad appears inappropriate or misleading, use Profile → Privacy choices → Report an inappropriate ad. You may also contact hello@vequo.app if further help is needed.

10. Vequo intellectual property

Vequo and its licensors own the Service, including its software, interface, workflows, names, logos, graphics, text, tool designs, and other content other than User Content and Output. These Terms give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service on a supported device for its intended purpose while you comply with these Terms.

No right is granted to use Vequo’s name, logo, trade dress, or other brand assets without prior written permission. All rights not expressly granted are reserved.

If you send suggestions or product feedback, you grant Vequo a perpetual, worldwide, royalty-free right to use it without restriction or payment, provided we do not identify you publicly as its source without permission.

11. Third-party services and store terms

The Service depends on third parties, including Apple, Google, Google Cloud, Firebase, Cloudflare, RevenueCat, Unity, and mediated ad networks. Their services may be unavailable, changed, or governed by separate terms and privacy policies. We are responsible for our own obligations but do not control independent third-party services.

For an app obtained through Apple App Store, Apple’s Standard Licensed Application End User License Agreement applies to the licence for the iOS app in addition to these Terms. If a licence provision in these Terms conflicts with that Standard EULA, the Standard EULA controls for the iOS app licence. Apple is not responsible for Vequo’s Service, support, or claims except to the extent the Standard EULA or applicable law expressly provides.

Google Play’s applicable terms govern distribution of the Android app and purchases made through Google Play.

12. Service availability and changes

We aim to provide a reliable Service but do not promise uninterrupted or error-free operation. AI generation can be slow, unavailable, rejected by safety systems, or unsuccessful because of network conditions, demand, provider limits, content, or technical faults.

We may update, add, remove, or discontinue features for legitimate product, security, legal, provider, or commercial reasons. We will not remove a material paid benefit during a current paid period without providing a reasonable substitute, credit, refund, or other remedy where required by law. We will give reasonable notice of a material discontinuation when practicable.

13. Suspension and termination

You may stop using Vequo at any time and may delete your account as described above.

We may suspend or terminate access when we reasonably believe that:

• you materially or repeatedly breached these Terms;
• activity is fraudulent, unlawful, unsafe, or threatens the Service or another person;
• suspension is needed to comply with law or a provider requirement; or
• continuing to provide the Service is no longer technically or commercially viable.

Where the issue is not urgent, unlawful, fraudulent, or incapable of remedy, we will take reasonable steps to notify you and allow a reasonable opportunity to fix it. Termination does not cancel a store subscription, and you remain responsible for cancelling it through the store.

Sections intended by their nature to continue—including ownership, payment consequences, disclaimers, liability, disputes, and this section—survive termination.

14. Consumer rights and disclaimers

Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, right, remedy, or liability that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Subject to those mandatory rights, the Service is provided as available. To the maximum extent permitted by law, we do not make additional promises that the Service or Output will be uninterrupted, error-free, secure, accurate, unique, non-infringing, or fit for a particular project or commercial purpose.

You may have remedies if the Service fails to meet a mandatory consumer guarantee. Contact hello@vequo.app and we will assess the issue fairly and provide the remedy required by law.

15. Liability

Nothing in this section limits liability that cannot lawfully be limited, including liability for fraud, wilful misconduct, death or personal injury caused by negligence where such a limitation is prohibited, or your mandatory consumer rights.

To the maximum extent permitted by law:

• Vequo is not liable for indirect or consequential loss, lost profit, lost revenue, lost opportunity, loss of goodwill, or loss of data that was not reasonably foreseeable when you accepted these Terms; and
• for claims not involving mandatory consumer rights, Vequo’s total aggregate liability arising from the Service is limited to the greater of AUD $100 and the amount you paid for Vequo during the 12 months before the event giving rise to the claim.

The limitations apply only to the extent they are fair and lawful in the circumstances. You remain responsible for reasonably foreseeable loss caused by your unlawful User Content, fraudulent activity, or material breach of these Terms.

16. Changes to these Terms

We may update these Terms for legitimate legal, security, provider, product, or commercial reasons. We will post the updated Terms at vequo.app/terms and update the date above.

If a change materially reduces your rights or materially increases your obligations, we will provide reasonable advance notice in the app or by another reasonable method. A change will not retroactively alter a completed purchase. If you do not agree to the updated Terms, you must stop using the Service and cancel any future subscription renewal.

17. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia, without excluding any mandatory law that applies where you live.

Before starting formal proceedings, you and Vequo agree to try in good faith to resolve the dispute by written notice and 30 days of discussion. Email hello@vequo.app with a concise description of the issue and the outcome you seek. This step does not prevent either party from seeking urgent relief or using a regulator, tribunal, small-claims procedure, chargeback right, or other process that cannot lawfully be restricted.

Subject to those rights, the courts and tribunals of Victoria, Australia have non-exclusive jurisdiction.

18. General terms

If a provision is unlawful or unenforceable, it will be read down to the minimum extent necessary or severed, and the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a genuine merger, financing, reorganisation, or sale of the Service, with notice where required and without reducing your mandatory rights.

These Terms, the Privacy Policy, the applicable store purchase terms, and any offer terms clearly shown at purchase form the agreement between you and Vequo about the Service. If specific purchase terms conflict with these Terms, the specific purchase terms control for that purchase to the extent of the conflict.

19. Contact

Vequo
Operated by: Vequo Pty Ltd
ACN: 700 743 719
ABN: 84 700 743 719
Address: 905/50 Lorimer Street, Docklands VIC 3008, Australia
Email: hello@vequo.app