Vequo Terms of Use

Effective date: 20 August 2026
Last updated: 7 September 2026

These Terms of Use (Terms) are between you and Vequo Pty Ltd (ABN 84 700 743 719), trading as Vequo (Vequo, we, us, or our).

These Terms govern the Vequo mobile application, vequo.app, and related services (together, the Service). Our Privacy Policy explains how we handle personal information.

By creating or using a Vequo account, submitting content for an edit, or buying a Vequo product, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and legally able to enter this agreement. By using the Service, you confirm that you meet those requirements and that applicable law does not prohibit your use.

If you use the Service for a business or organisation, you confirm that you have authority to bind it. In that case, you includes that business or organisation.

2. What Vequo does

Vequo lets you select or capture a home image, indicate a visual change through supported tools or options, and request an AI-generated visualisation. The Service also provides local design versioning, comparison, exports, optional plans and credits, and optional rewarded ads.

Vequo is a visualisation tool. It is not architectural, engineering, electrical, construction, safety, valuation, or other professional advice. Do not rely on an output for structural work, measurements, code compliance, purchasing decisions, or safety-critical decisions without appropriate professional review.

3. Your account

Device-linked accounts

Vequo creates an account for your use of the app, credits, and purchases. You must not transfer, sell, lend, or share the account or use another person’s account without permission.

Optional account recovery

You may choose Apple or Google sign-in to secure purchases and credits. You are responsible for maintaining access to the chosen sign-in account and for activity performed through it. Do not share authentication credentials or allow another person to impersonate you.

Account deletion

You can delete your account in Profile → Delete account or request deletion at https://vequo.app/delete-account. An active edit, purchase, restoration, or billing review may need to settle first. Purchase and restoration features remain unavailable while deletion is unresolved.

Account deletion permanently removes your active account and unused credits. In-app deletion also removes designs and images stored by Vequo on that device where accessible. A deletion request made through the website or email cannot directly remove files from your device. Use in-app deletion where possible, or clear the app’s data or uninstall it.

Deleting the account does not cancel a subscription, erase records retained for transaction, fraud-prevention, safety, tax, accounting, dispute, or legal purposes, or reset credit debt. Limited transaction and fraud-prevention records that do not directly identify you can remain for the life of the Service as described in the Privacy Policy. If you later restore or make purchases associated with the deleted account, outstanding credit debt can apply again and purchase-management records can be recreated.

Deletion can take additional time or require review. You must cancel subscriptions through Apple App Store or Google Play. Backups may retain copies for the periods described in the Privacy Policy.

Website waitlist

If you join the waitlist, you consent to receive Vequo launch updates at the email address you provide. You can opt out through the unsubscribe method in a message or by emailing hello@vequo.app.

4. Your content

User Content means images, selections, marks, colours, references, descriptions, instructions, reports, and other material you submit to the Service.

You keep ownership of your User Content. You grant Vequo a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, modify, analyse, and otherwise process it only to:

• provide, secure, maintain, and improve the requested Service;
• generate, return, and troubleshoot your edit;
• detect prohibited, harmful, fraudulent, or abusive activity;
• review content you report; and
• engage service providers for those purposes.

The licence lasts only as long as needed for those purposes and any retention described in the Privacy Policy. It ends when the relevant content is deleted, except for lawful backups, legal records, and material that no longer identifies you.

You confirm that:

• you have all rights, licences, permissions, and consents needed to submit and process User Content;
• processing it under these Terms and the Privacy Policy will not infringe another person’s intellectual-property, privacy, publicity, confidentiality, contractual, or other rights;
• you have permission from identifiable people whose image or personal information appears in it; and
• it complies with section 6.

Do not submit confidential information, government identifiers, payment-card details, health records, intimate images, or other highly sensitive personal information. Avoid submitting images of people unless necessary and you have their informed permission.

5. Generated output

Output means an image or other result generated for you by the Service.

As between you and Vequo, and to the extent permitted by law, Vequo does not claim ownership of your Output and assigns to you any rights it may have in that Output. This does not give you rights in:

• material owned by someone else, including trademarks, designs, buildings, products, or artworks;
• the Vequo app, interface, tools, workflows, or branding; or
• material that applicable law does not protect or allow you to use.

Generative AI can produce similar or identical results for different users, and Output may not be unique or eligible for copyright or other protection. Vequo does not promise that Output is accurate, original, non-infringing, commercially usable, or suitable for a particular purpose. You must review it and decide whether your intended use is lawful and appropriate.

Inputs and Output may be checked for safety, prohibited content, sensitive personal information, and abuse. A request may be refused; the credit rules in section 8 apply. If Output appears offensive, unlawful, unsafe, or misleading, use the Report action on the generated output or contact hello@vequo.app. We use reports to review and improve content safety.

You are responsible for how you use, publish, share, build from, or rely on Output. Do not present an AI visualisation as a verified photograph, completed project, professional plan, or factual record where that would mislead someone.

6. Acceptable use

You must not use the Service to:

• break the law, facilitate harm, or violate another person’s rights;
• create or distribute child sexual abuse material, sexual content involving minors, non-consensual intimate imagery, or content that sexually exploits a person;
• harass, threaten, defame, impersonate, deceive, or unlawfully discriminate against anyone;
• create misleading content for fraud, identity theft, evidence fabrication, or deceptive commercial practices;
• submit content you do not have the right to use, including private images obtained without consent;
• develop, promote, or facilitate malware, weapons, violent wrongdoing, or other dangerous illegal activity;
• probe, scan, disrupt, overload, scrape, or circumvent the Service or its safeguards;
• obtain credits, rewards, or promotional benefits dishonestly, including through automated or duplicate claims;
• reverse engineer, decompile, extract, copy, or attempt to discover non-public software or other confidential elements of the Service, except where applicable law expressly permits that activity and does not allow the right to be waived;
• resell, rent, sublicense, or provide unauthorised access to the Service itself; or
• use the Service or Output in a way that violates app-store or other third-party terms that apply to your use.

We may block a request, remove access to a feature, withhold an invalid reward, or suspend an account when reasonably necessary to enforce these rules, comply with law, or protect users, Vequo, and service providers.

7. Local storage and backups

Your designs, edit history, and images are stored primarily on your device. Vequo does not currently provide cloud design backup, multi-device design syncing, or recovery of local designs from your account.

You are responsible for keeping copies of images and Output that matter to you. Device loss, app deletion, clearing app data, operating-system cleanup, corruption, or an unsuccessful migration can permanently remove local designs. Deleting a design does not delete images still used in designs you keep. Device backups can retain copies.

8. Plans, subscriptions, purchases, and credits

Store billing

Digital purchases are processed by Apple App Store or Google Play, not directly by Vequo. The price, currency, billing period, trial or offer terms, tax treatment, and product details shown in the store purchase screen at purchase form part of your transaction.

Vequo uses purchase information to confirm your access, restore purchases, and provide purchased benefits.

The store’s payment, cancellation, and refund rules apply in addition to these Terms. Nothing in these Terms limits a refund or remedy required by consumer law.

Auto-renewing subscriptions

If you buy an auto-renewing subscription:

• it renews for the billing period shown in the purchase screen unless you cancel before the store’s renewal deadline;
• the store charges your chosen payment method at the displayed price, including applicable taxes;
• you can manage or cancel it through Profile → Manage subscription or the store’s subscription settings;
• cancellation normally takes effect at the end of the current paid period, unless the store or law provides otherwise;
• deleting Vequo or your Vequo account does not cancel the subscription; and
• plan features and periodic credit grants are those displayed in Vequo and the store when you subscribe.

Your plan determines available output resolutions and how many edits you can run at once. These limits are shown in the app and may change for future use for legitimate product or service reasons.

Vequo’s launch subscriptions require an eligible regular paid purchase by you. Free trials, introductory or promotional periods, prepaid periods, and family sharing do not provide plan access or subscription credits. A billing grace period may temporarily preserve existing paid access but does not add subscription credits. A subscription extension does not itself add credits; further subscription credits require an eligible paid period.

We may change future subscription prices or features for legitimate business, product, security, or legal reasons. Any price increase will be handled through the store with the notice and consent required by store rules and law. You can cancel before an increase applies to a future renewal.

Credits

Credits are a limited contractual right to request eligible generation features. They are not money, stored value, cryptocurrency, property, or a gift card. Credits cannot be transferred, sold, exchanged for cash, or used outside Vequo.

The app shows the credit cost when you choose a generation resolution. Vequo deducts the credits when it accepts the edit. Credits may still be consumed by a refused, failed, interrupted, or undelivered edit; refunds are not automatic. A successful edit is never charged twice. Nothing in these credit rules limits a refund or remedy required by consumer law.

If an edit was charged but not delivered or refunded, contact hello@vequo.app. We will investigate and correct any confirmed billing error or provide another remedy required by law.

Purchased credit packs are consumable in-app purchases. Periodic subscription credits and promotional credits can have eligibility rules shown with the offer. Subscription cancellation stops future periodic grants after entitlement ends but does not cancel the store transaction or convert credits to cash.

If a purchase refund leaves you owing credits already used, later credit grants first repay that credit debt before your available balance increases. Your displayed balance never goes below zero. Deleting an account does not clear this debt; it can apply again if you restore or make purchases associated with that account.

Rewarded-ad credits

Where available, free-plan users may choose to watch rewarded ads to earn credits. Availability, geographic eligibility, usage limits, required completions, and reward amounts are shown in the app and may change for future use. Rewards require a verified ad completion. Ad availability and successful completion are not guaranteed. Fraudulent, automated, duplicate, or unverified claims do not earn credits.

Refunds and reversals

Request refunds through the store that processed the purchase, unless consumer law or the store directs you to Vequo. If a purchase is refunded, reversed, charged back, or found invalid, we may remove the related plan access or unspent credits. If the account has already used benefits attributable to the refunded purchase, the shortfall becomes credit debt and later credit grants repay it before increasing the displayed balance, to the extent lawful.

Refund adjustments affect only benefits attributable to the refunded purchase or paid period; other valid benefits remain. If the store reverses a refund, the appropriate benefits are restored, subject first to any outstanding credit debt.

Some refunds can require review. Contact hello@vequo.app with the store and transaction details needed to investigate; do not send your store password or unnecessary identity documents.

9. Advertising

Vequo may offer optional third-party rewarded ads. Advertising providers select and deliver the content. Vequo does not endorse every advertised product or control every external landing page. Use reasonable care before interacting with an advertiser or giving it information.

Advertising identifiers and related data are handled as described in the Privacy Policy. Declining personalised ads does not prevent contextual or limited ads where lawful and available.

If an ad appears inappropriate or misleading, use Profile → Privacy choices → Report an inappropriate ad or contact hello@vequo.app.

10. Vequo intellectual property

Vequo and its licensors own the Service, including its software, interface, workflows, names, logos, graphics, text, tool designs, and content other than User Content and Output. These Terms give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service on a supported device for its intended purpose while you comply with these Terms.

No right is granted to use Vequo’s name, logo, trade dress, or other brand assets without prior written permission. All rights not expressly granted are reserved.

If you send suggestions or product feedback, you grant Vequo a perpetual, worldwide, royalty-free right to use it without restriction or payment, provided we do not identify you publicly as its source without permission.

11. Third-party services and store terms

Vequo uses third-party services to provide its features. App stores, sign-in services, and advertisers may have separate terms and privacy policies when you interact with them. We remain responsible for our own obligations but do not control independent third-party services.

For an app obtained through Apple App Store, Apple’s Standard Licensed Application End User License Agreement applies to the iOS app licence in addition to these Terms. If a licence provision in these Terms conflicts with that Standard EULA, the Standard EULA controls for the iOS app licence. Apple is not responsible for Vequo’s Service, support, or claims except to the extent the Standard EULA or law expressly provides.

Google Play’s applicable terms govern distribution of the Android app and purchases made through Google Play.

12. Service availability and changes

We aim to provide a reliable Service but do not promise uninterrupted or error-free operation. AI generation can be delayed, unavailable, refused, or unsuccessful.

We may update, add, remove, or discontinue features for legitimate product, security, legal, or commercial reasons. We will not remove a material paid benefit during a current paid period without providing a reasonable substitute, credit, refund, or other remedy where required by law. We will give reasonable notice of a material discontinuation when practicable.

13. Suspension and termination

You may stop using Vequo at any time and can delete your account as described above.

We may suspend or terminate access when we reasonably believe that:

• you materially or repeatedly breached these Terms;
• activity is fraudulent, unlawful, unsafe, or threatens the Service or another person;
• suspension is needed to comply with law or an applicable app-store requirement; or
• continuing the Service is no longer technically or commercially viable.

Where the issue is not urgent, unlawful, fraudulent, or incapable of remedy, we will take reasonable steps to notify you and allow a reasonable opportunity to fix it. Termination does not cancel a store subscription; you remain responsible for cancelling through the store.

Sections intended by their nature to continue, including ownership, payment consequences, disclaimers, liability, disputes, and this section, survive termination.

14. Consumer rights and disclaimers

Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, right, remedy, or liability that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Subject to those mandatory rights, the Service is provided as available. To the maximum extent permitted by law, we do not make additional promises that the Service or Output will be uninterrupted, error-free, secure, accurate, unique, non-infringing, or fit for a particular project or commercial purpose.

You may have remedies if the Service fails a mandatory consumer guarantee. Contact hello@vequo.app and we will assess the issue fairly and provide the remedy required by law.

15. Liability

Nothing in this section limits liability that cannot lawfully be limited, including liability for fraud, wilful misconduct, death or personal injury caused by negligence where limitation is prohibited, or mandatory consumer rights.

To the maximum extent permitted by law:

• Vequo is not liable for indirect or consequential loss, lost profit, lost revenue, lost opportunity, loss of goodwill, or loss of data that was not reasonably foreseeable when you accepted these Terms; and
• for claims not involving mandatory consumer rights, Vequo’s total aggregate liability arising from the Service is limited to the greater of AUD $100 and the amount you paid for Vequo during the 12 months before the event giving rise to the claim.

The limitations apply only where fair and lawful. You remain responsible for reasonably foreseeable loss caused by your unlawful User Content, fraudulent activity, or material breach of these Terms.

16. Changes to these Terms

We may update these Terms for legitimate legal, security, product, or commercial reasons. We will post the updated Terms at vequo.app/terms and update the date above.

If a change materially reduces your rights or materially increases your obligations, we will provide reasonable advance notice in the app or by another reasonable method. A change will not retroactively alter a completed purchase. If you do not agree to the updated Terms, stop using the Service and cancel future subscription renewal.

17. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia, without excluding mandatory law that applies where you live.

Before starting formal proceedings, you and Vequo agree to try in good faith to resolve the dispute by written notice and 30 days of discussion. Email hello@vequo.app with a concise description of the issue and the outcome you seek. This does not prevent either party seeking urgent relief or using a regulator, tribunal, small-claims procedure, chargeback right, or another process that cannot lawfully be restricted.

Subject to those rights, the courts and tribunals of Victoria, Australia have non-exclusive jurisdiction.

18. General terms

If a provision is unlawful or unenforceable, it will be read down to the minimum extent necessary or severed, and the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a genuine merger, financing, reorganisation, or sale of the Service, with notice where required and without reducing your mandatory rights.

These Terms, the Privacy Policy, applicable store purchase terms, and offer terms clearly shown at purchase form the agreement between you and Vequo about the Service. If specific purchase terms conflict with these Terms, the specific purchase terms control for that purchase to the extent of the conflict.

19. Contact

Vequo
Operated by: Vequo Pty Ltd
ABN: 84 700 743 719
Email: hello@vequo.app